Satisfaction & Refund Policy

Placeholder policy — have this reviewed before publishing.

Satisfaction Guarantee

If you are not satisfied with any part of a completed service, please contact NextGuest Turnover Services within 24 hours of the service being completed. Photos or specific details about the area of concern may help us review the issue quickly.

We will first work with you to resolve the issue, which may include returning to re-clean the affected area at no additional charge.

If the issue cannot reasonably be resolved through a re-clean or corrective service, NextGuest Turnover Services may consider an appropriate partial or full refund depending on the circumstances.

Refund requests are reviewed individually based on the service provided, the nature of the complaint and any corrective action already offered.

Important

• Refunds are not automatically guaranteed for every complaint.
• Services that have already been completed and accepted may not qualify for a refund.
• Issues caused by conditions outside our control, including excessive property damage, hazardous conditions, pre-existing issues or inaccurate information about the property, may not qualify.

Contact

Email contact@nextguestservices.online to start a review.